Refund Policy
Last updated: May 2026
Because our products are digital files delivered instantly upon purchase, all sales are generally final. Please read the details below before completing your order.
1. No Refunds on Digital Products
Due to the nature of digital downloads, we do not offer refunds once a product has been delivered. By completing a purchase, you acknowledge that you understand this policy and agree to it.
2. Exceptions — When We Will Issue a Refund
We will gladly issue a full refund in the following cases:
- Duplicate charge: You were charged more than once for the same product
- Failed delivery: You did not receive your download link within 24 hours and we are unable to resolve the issue
- Corrupted file: The file you received is damaged and we are unable to send a working replacement
3. How to Request a Refund
If you believe you qualify for a refund under the exceptions above, please contact us within 7 days of your purchase date with:
- Your order number or receipt
- A brief description of the issue
Reach us via Instagram @dm.redha, WhatsApp +968 9753 0133, or through the contact form on our website. We aim to respond within 2 business days.
4. Refund Processing
Approved refunds are processed through Lemon Squeezy and typically appear within 5–10 business days depending on your bank or card issuer.
5. Questions
If you have any questions about a product before purchasing, feel free to reach out — we're happy to help you make the right decision.